Experience Guide Supervisor (Front Desk Supervisor) - Silver Lake

Company: The NOW
Location: Santa Monica
Posted on: June 1, 2025

Job Description:

The Experience Guide Supervisor is responsible for assisting in the leadership and mentoring of the Experience Guide team and the seamless operations of the facility. Acts as management on duty in absence of other management. Includes same responsibilities as Experience Guide job summary, while leading by example. Guiding the team in goal setting and tracking, optimizing schedules and guest experience and recovery.Responsibilities

• Be an inspiration and ambassador of professionalism representing The NOW brand.
• Lead by example in the areas of sales and guest service.
• Represent leadership in their absence in handling internal and external guest service complaints and/or concerns.
• Maintain excellent attendance.
• Assist in training all new Experience Guides
• Be accountable for transactional corrections and follow up as requested by Manager.
• Act in a leadership capacity and assist the Management in all facility needs.
• Act as a liaison between the Experience Guides and Leadership team.
• Assist Leadership in providing coverage of Experience Guide shifts due to illness, etc.
• Attend and assist with all necessary staff training sessions and meetings.
• Share suggestions, voice challenges or any specific concerns to the Leadership Team.
• Collaborate with the Leadership Team during regular meetings regarding any improvements.
• This position reports to the General Manager or acting Management of the location.Qualifications
  • Sales and service-related experience
  • Key-holder and/or supervisory experience preferredCompany OverviewThe NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage's goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage's interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.Company Purpose/MissionSelf-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.
    Company ValuesBrand TruthsLIVE IN THE NOWBe Present. Take time to recharge and reconnect within.KINDNESS IS MAGICPositive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.CARE FOR THOSE WHO CARE FOR OTHERSFoster an environment where team members feel valued, recognized, and rewarded.AUTHENTICITY ALWAYSOpen and transparent communication with our inner circle and guests.
    
    Expected Work Hours:
    • Ability to work flexible hours, including evenings, weekends, holidays
    • Pay Range: $23.00/hour.
    • Benefit package includes medical, dental, vision, Life/AD&D, 401K, paid time off, and holidays.
      The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Keywords: The NOW, Highland , Experience Guide Supervisor (Front Desk Supervisor) - Silver Lake, Other , Santa Monica, California