Head of Support for IoT Systems
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
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Job Description:
A company is looking for a Head of Support (IoT & Hardware
Systems).
Key Responsibilities
Define and implement support strategy, processes, SLAs, and KPIs to
enhance customer satisfaction
Oversee multi-channel support and lead technical troubleshooting
for IoT and AI systems
Collaborate with engineering and product teams to gather customer
insights and improve support tools
Required Qualifications
10+ years in customer or technical support leadership, preferably
in IoT, AI, or hardware startups
Experience managing and developing global customer support
teams
Strong understanding of IoT architectures and cloud platforms
Hands-on experience with troubleshooting connected devices
Data-driven mindset with experience in AI-powered support
automation preferred
Keywords: VirtualVocations, Highland , Head of Support for IoT Systems, Other , Vista, California
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