Desktop Support
Company: eTeam
Location: Rialto
Posted on: April 20, 2024
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Job Description:
Job Description :
(1.) To adhere to quality standards (voice and accent , Tech
Monitoring), regulatory requirements and company policies. Required
experience 2-4years.
(2.) To maintain high login Efficiency (Availability) for
customers.
(3.) To provide level 1 remote desktop support to resolve tickets
or provide hardware or software or network problem diagnosis or
resolution via telephoneor emailor chat within agreed SLA of ticket
volume and time.
(4.) To update worklogs and follow shift or escalation process to
escalate complex problem to appropriate support specialists or
route problems to 2nd and 3rd level IT support staff as the case
be.
(5.) Work on value adding activities such Knowledge base update and
self development.
(6.) To adhere to quality standards (voice and accent , Tech
Monitoring), regulatory requirements and company policies.
Keywords: eTeam, Highland , Desktop Support, Other , Rialto, California
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