Lead Massage Therapist

Company: SAN MANUEL INDIAN BINGO & CASINO
Location: Highland
Posted on: June 12, 2021

Job Description:

Reporting to the Spa Services Supervisor, the Lead Massage Therapist provides relaxation, wellness and restoration to guests through Best in Class Spa services to include massages, body treatments and overall general wellness care. Additionally, the Lead Massage Therapist assists with oversight of the Massage Therapist Team involving scheduling and other aspects of daily Spa operations. This role works closely with Spa management to lead and optimize merchandise and service selections while maximizing and modeling Best in Class service, and influencing other team members to do the same. Additional responsibilities of the role include operational excellence, product/service knowledge and team member training. The Lead Massage Therapist ensures a clean and safe environment is provided for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.

Essential Duties & Responsibilities

1. Greets Spa guests and ensures they are comfortable during service and wait time at Spa, and provides them with Best in Class massages and/or body treatments; using several different types of techniques/scope of practice. Upholds enterprise, industry, and Department policies and procedures (including Standard Operating Procedures); ensuring professionalism and compliance at all times. Monitors and performs to time schedule throughout shift.

2. Prepares room and tools necessary for scheduled treatments prior to appointment start time. Ensures treatment rooms and areas are clean and sanitized using approved sanitizing procedures. Restocks treatment products in treatment areas regularly. Removes soiled laundry and resets with clean laundry using all required safety and sanitizing practices during shift.

3. Communicates with guests in a professional and thoughtful manner to identify any medical issues, allergies or other concerns while discussing guest's general wellness and goals prior to conducting service. Exhibits genuine sense of concern for guest's comfort and safety at all times. Ensures personal/sensitive guest information remains confidential.

4. Assists with team member scheduling. Assists with opening and closing duties for Spa Services while ensuring cleanliness, health and safety of all Spa facilities, Spa treatment areas, and dispensary of professional Spa products.

5. Collaborates with Department upper management in ongoing development and positioning of Spa Treatment and Service offerings in terms of overall concept definition, philosophy, service and product offerings. Remains current on industry standards and techniques.

6.As needed, assists with Training other team members, ensuring team members uphold enterprise and Department policies and procedures (including Standard Operating Procedures). As needed, assists with day-to-day operations including product receiving, fulfillment, training/certification requirements, and policy and procedure compliance.

7. Assists with maintaining strong loyalty wellness membership program.

8. Performs other duties as assigned to support efficient operation of Department.

Education/Experience/Qualifications

• High School Diploma or GED required.

• Four (4) years' Massage Therapist experience required.

• One (1) year of Massage Lead experience or entry-level leadership role preferred.

• Must have the ability to communicate verbally across all levels of the enterprise.

• Must have good presentation skills.

• Must have excellent writing skills and strong computers skills covering Microsoft Office applications as well as all compliance applications.

Certificates/Licenses/Registrations

• Professional Massage Therapy certificate in California required.

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• A qualified candidate/employee must have and maintain a valid driver's license with an acceptable driving record as determined by the enterprise's insurance carrier.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Keywords: SAN MANUEL INDIAN BINGO & CASINO, Highland , Lead Massage Therapist, Other , Highland, California