Lead Massage Therapist
Company: SAN MANUEL INDIAN BINGO & CASINO
Posted on: June 12, 2021
Reporting to the Spa Services Supervisor, the Lead Massage
Therapist provides relaxation, wellness and restoration to guests
through Best in Class Spa services to include massages, body
treatments and overall general wellness care. Additionally, the
Lead Massage Therapist assists with oversight of the Massage
Therapist Team involving scheduling and other aspects of daily Spa
operations. This role works closely with Spa management to lead and
optimize merchandise and service selections while maximizing and
modeling Best in Class service, and influencing other team members
to do the same. Additional responsibilities of the role include
operational excellence, product/service knowledge and team member
training. The Lead Massage Therapist ensures a clean and safe
environment is provided for all patrons, team members and vendors,
while safeguarding enterprise assets and guaranteeing departmental
Essential Duties & Responsibilities
Greets Spa guests and ensures they are comfortable during
service and wait time at Spa, and provides them with Best in Class
massages and/or body treatments; using several different types of
techniques/scope of practice. Upholds enterprise, industry, and
Department policies and procedures (including Standard Operating
Procedures); ensuring professionalism and compliance at all times.
Monitors and performs to time schedule throughout shift.
Prepares room and tools necessary for scheduled treatments prior
to appointment start time. Ensures treatment rooms and areas are
clean and sanitized using approved sanitizing procedures. Restocks
treatment products in treatment areas regularly. Removes soiled
laundry and resets with clean laundry using all required safety and
sanitizing practices during shift.
Communicates with guests in a professional and thoughtful manner
to identify any medical issues, allergies or other concerns while
discussing guest's general wellness and goals prior to conducting
service. Exhibits genuine sense of concern for guest's comfort and
safety at all times. Ensures personal/sensitive guest information
Assists with team member scheduling. Assists with opening and
closing duties for Spa Services while ensuring cleanliness, health
and safety of all Spa facilities, Spa treatment areas, and
dispensary of professional Spa products.
- Collaborates with Department upper management in ongoing
development and positioning of Spa Treatment and Service offerings
in terms of overall concept definition, philosophy, service and
product offerings. Remains current on industry standards and
6.As needed, assists with Training other team members, ensuring
team members uphold enterprise and Department policies and
procedures (including Standard Operating Procedures). As needed,
assists with day-to-day operations including product receiving,
fulfillment, training/certification requirements, and policy and
Assists with maintaining strong loyalty wellness membership
- Performs other duties as assigned to support efficient
operation of Department.
High School Diploma or GED required.
Four (4) years' Massage Therapist experience required.
One (1) year of Massage Lead experience or entry-level
leadership role preferred.
Must have the ability to communicate verbally across all levels
of the enterprise.
Must have good presentation skills.
- Must have excellent writing skills and strong computers skills
covering Microsoft Office applications as well as all compliance
Professional Massage Therapy certificate in California
At the discretion of the San Manuel Tribal Gaming Commission,
you may be required to obtain and maintain a gaming license.
- A qualified candidate/employee must have and maintain a valid
driver's license with an acceptable driving record as determined by
the enterprise's insurance carrier.
San Manuel Band of Mission Indians and San Manuel Casino will
make reasonable accommodations in compliance with applicable
As one of the largest private employers in the Inland Empire,
San Manuel deeply cares about the future, growth and well-being of
its employees. Join our team today!
Keywords: SAN MANUEL INDIAN BINGO & CASINO, Highland , Lead Massage Therapist, Other , Highland, California
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