Systems Control Program Manager, Strategic Marketing
Company: SAN MANUEL INDIAN BINGO & CASINO
Posted on: June 9, 2021
Under the guidance of the VP Strategic Marketing, the Systems
Control Program Manager is responsible for providing high level
support to the VP Strategic Marketing and assists in the
development and management of operating systems for asset
protection and risk mitigation in accordance with all federal,
state, and local standards and guidelines, in collaboration with
IT, DPS, Surveillance, Risk Management and Casino Compliance. The
Systems Control Program Manager will be responsible for the
development and management of department related systems,
operations control projects, and their alignment with the
organizational standards and strategic goals. This role will
perform tests and reviews of all critical systems and associated
processes to assess their functionality, effectiveness, and
adherence to relevant compliance procedures, and follow-up with
appropriate risk mitigation and improvements.
The Systems Control Program Manager will have autonomous
authority over all supervisors within their division and provide
strategic leadership and guidance on initiatives and operational
decisions that simultaneously results in year over year
improvements compliance audits, reduction of errors within systems,
and reduction in fraudulent activity. This position includes
implementation of innovative systems and integrations, analyzing
current and future procedural needs, and performing internal
reviews across supply chain to ensure consistency.
The Systems Control Program Manager will work closely with the
department Directors in the day-to-day operations and future
planning of the department regarding system controls. This role
will require the Systems Control Program Manager to be available
24/7 to ensure business and department needs are met.
Essential Duties & Responsibilities
Provides leadership for design controls, risk management, and
decisions on project development activities to ensure compliance
with quality goals, procedures, and applicable regulations. Adopt
and extend processes, systems, and mechanisms, such as document
control, management, and training on metrics, verification and
validation. Responsible for driving continual process improvements,
using data and analytics to identify opportunities for
Ownership of many phases or sub-tasks of projects of various
complexities. Perform as a subject matter expert, communicating,
and educating the broader project team on worldwide compliance
requirements. Perform and document verifications and make
recommendations and execute corrective actions. Prepare and support
teams in external audits. Maintain an organized and accurate system
of records designed to keep management informed of key performance
indicators and deadlines. Conducts independent research on
potential areas of interest, high priority, or high impact.
Demonstrates sound working knowledge of department regulations,
and excellent understanding of the entire project lifecycle
management. Authoring procedures, analyzing current and future
procedural needs, providing training on system controls-performing
internal reviews across department to ensure consistent
Hold accountability on project schedule to ensure different
phases are delivered. Ensure work performed by department staff
meets regulatory requirements, industry standards, best practices,
or expectations set by the VP relative to evaluating program
quality and effectiveness as well as identifying areas for
improvement and forecasting future department needs.
Ensures SMC assets are protected through the assessment,
evaluation, identification and implementation of procedures that
may prevent damage to intellectual, financial or property
Assists IT technical groups with compliance impact analysis when
changes to systems are made. Analyze and interpret audit findings
and reports to provide consultation advice to management on how to
formally respond and remediate issues discovered. Develop
prototypes of interfaces and attributes to assist with the
interpretation of user requirements.
Manages the procurement, purchasing, and inventorying of
supplies needed by the various divisions of the department. Ensure
adequate levels of supplies maintained at all times keeping to
necessary par levels and seeking cost effective alternatives.
Conducts annual review of policies and procedures to determine
the impact and effectiveness of internal controls, provide
recommendations for enhancements, and/or evaluated proposed program
Assists with the execution of organization-wide policies and
procedures, compliance training, and safety regulations.
Participate and implement in any and all department audit remedies
Assumes other responsibilities, duties, tasks, and assignments
that contribute to the mitigation or response to public health
emergencies in order to support the efficient operation of the
- Performs other duties as assigned to support the efficient
operation of the department.
- Bachelor's degree is required, preferably in a related
- Minimum five (5) years of supervisory experience in Strategic
Marketing and/or senior level auditor experience in the areas of
audit, quality control or risk management.
- Equivalent combination of education and progressive, relevant
and direct experience may be considered in lieu of minimum
educational/experience requirements indicated above. Experience in
the areas of quality assurance, internal controls, program
effectiveness, program improvement, and/or regulatory matters
relating to department policies and procedures.
- Must possess current and demonstrated knowledge of procedural
reporting is required.
- Must have excellent interpersonal, analytical, research and
managerial experience in leading teams on audits or projects. Must
demonstrate the ability to communicate verbally and in writing
throughout all levels of the organization.
- Proficient computer skills including Microsoft Office Suite,
Outlook, SharePoint, Smartsheet and relevant software is
- Demonstrated ability to use critical thinking and work under
- Project management experience is preferred.
- Employee must have experience demonstrating the utmost
discretion and confidentiality, as they will have access to
- At the discretion of the San Manuel Tribal Gaming Commission,
you may be required to obtain and maintain a gaming license.
- A qualified candidate/employee must have a valid driver's
license with an acceptable driving record as determined by the
company's insurance carrier.
San Manuel Band of Mission Indians and San Manuel Casino will
make reasonable accommodations in compliance with applicable
As one of the largest private employers in the Inland Empire,
San Manuel deeply cares about the future, growth and well-being of
its employees. Join our team today!
Keywords: SAN MANUEL INDIAN BINGO & CASINO, Highland , Systems Control Program Manager, Strategic Marketing, Other , Highland, California
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