VIP Services Representative
Company: SAN MANUEL INDIAN BINGO & CASINO
Posted on: June 6, 2021
Under the direction of the VIP Services Manager and Supervisor,
the VIP Services Representative assists management with the
administrative duties and coordination of all VIP Service related
functions. This includes, but is not limited to hotel and special
event reservations. The VIP Services Representative plays an
important role in building loyalty and maintaining guest relations.
This position requires direct contact with the public, while
delivering superior guest service in accordance to department
standards and policies and procedures, as created by San Manuel
Essential Duties & Responsibilities
Initiates and responds to in-person and phone contact with
patrons to ensure all reservations for hotels, special events and
entertainment are completed promptly and efficiently. Suggests
experiences and books reservations as it pertains to guest
entertainment, hotel stays and other services. Assists guests with
booking changes and inquiries regarding reservations. Enters and
manages all VIP arrivals; communicates to designated personnel for
escort and delivery of amenities. Ensures guest information is
updated and accurate at all times; verifies addresses, phone
numbers, guest profiles and preferences. Communicates effectively
to guests in high call volume setting. Coordinates travel for
patrons to off-site events and activities. Safeguards confidential
nature of guest, Department and enterprise data; adheres to all
policies and procedures set forth by Casino and Tribal Gaming
regulations to minimize risk to enterprise and guests.
- Reviews daily arrival report in order to identify special
requests. Records and reports all ticket requests from sponsorship
venues and distributes said tickets accordingly.
Assists Casino Hosts with information regarding casino patrons
- Performs other duties as assigned to support the efficient
operation of the department.
High School Diploma or GED required.
Three years of experience in guest service required; must have
worked directly with guests; previous experience in a Casino
environment highly preferred.
Ability to communicate effectively with guests, team members and
management, both verbally and in writing a must.
Intermediate proficiency in Microsoft Outlook, Word and Excel is
Must possess outstanding communication and interpersonal
Ability to multi-task in a fast paced environment required.
Must be comfortable working and speaking with the public.
Must have experience working under pressure while meeting
deadlines and goals.
- Ability to maintain a positive and professional demeanor under
- At the discretion of the San Manuel Tribal Gaming Commission
you may be required to obtain and maintain a gaming license.
San Manuel Band of Mission Indians and San Manuel Casino will
make reasonable accommodations in compliance with the Americans
with Disabilities Act of 1990.
As one of the largest private employers in the Inland Empire,
San Manuel deeply cares about the future, growth and well-being of
its employees. Join our team today!
Keywords: SAN MANUEL INDIAN BINGO & CASINO, Highland , VIP Services Representative, Other , Highland, California
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