A Branch Service Representative 1 is committed to providing the
highest level of service to Members, Team Members and the
community. It is the entry level position in a branch, performing
teller functions in a face-to-face environment while learning and
mastering the foundation of financial services.
This Job is Ideal for You If:
* You have a passion for providing service to others from your
heart; * You are motivated by encouragement to think outside the
box and the ability to make a difference in people's lives; * You
believe being kind to others is the most important thing you can
do; * You aren't afraid to strike up a conversation, build
relationships and freely express compassion and empathy; *
Integrity means everything to you - you are dependable,
considerate, and committed to always doing the right thing; and *
You desire work/life balance while still enjoying continuous
learning and growth in your career.
What's In it for You?
* The opportunity to be of service not only to our Members, but
also to each other and to the community. * Being with an
organization dedicated to the professional development and future
goals of its Team Members. * No aggressive sales - we are here to
provide products and services to our Members, not sell them
something they don't need. * Being recognized as a vital
contributor to the success of one of the fastest-growing credit
unions in the state, rated as a Forbes Top Ten Credit Union in
Complete job description:
Provides exceptional member service with Members while
performing monetary financial transactions. Maintains good Member
relations by discovering needs and providing solutions for
Essential Functions and Responsibilities
* Uses Service Standards in every work-related encounter. *
Provides exceptional member service. * Receives checks and cash for
deposit, verifies amount and examines checks for authenticity
endorsements. * Cashes checks after verifying endorsement, proper
identification and ensure validity and members balance(s). * Enters
members' transactions into computer to record accurate transactions
and issue computer generated receipts. * Examines checks deposited
and determines proper funds availability based on regulation
requirements and completes hold notices. * Balances drawer daily
including currency, coin and checks in cash drawer at the end of
the shift and compares totaled amounts with data displayed on the
computer screen. * Asks questions to discover Member needs and
provide solutions to Members through products and services. *
Answers basic Member inquiries regarding interest rates, service
charges, and account histories while complying with disclosure
requirements, regulations, and consumer privacy policies. *
Identify counterfeit currency. * Maintains a working knowledge and
complies with all BSA laws/regulations applicable to area of
responsibility. * Other duties as required to achieve the goals of
the branch and the credit union.
Positions directly supervised: This position has no supervisory
Qualifications: To perform this job successfully, an individual
must be able to perform each essential function satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and /or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Competencies to Perform this Position
* Adaptability. * Communication Proficiency. * Decision Making.
* Member focus. * Thoroughness/Accuracy.
Education and Experience: High school diploma or general
education degree (GED); six months similar or related experience
and/or training. Customer service experience.
Language Skills: Ability to communicate and understand written
and oral language and the ability to effectively present
Mathematical Skills: Ability to perform basic math skills to
include adding, subtracting, multiplying and dividing using whole
numbers, common fractions, and decimals.
Reasoning Ability: Ability to solve practical problems and deal
with a variety of concrete variables in situations where only
limited standardization exists.
Other Skills and Abilities: Ability to use office equipment such
a personal computer and calculator. Must be able to type
proficiently. Ability to be bonded. Able to be punctual and have
regular attendance. Ability to accurately handle cash.
Work Environment: The position operates in a clerical office
setting. This role routinely uses standard office equipment such as
computers, phones, photocopiers, filing cabinets, and fax
The physical demands described below are representative of those
that must be met by a Team Member to successfully perform the
essential functions of this job. They are subject to change at any
time due to reasonable accommodation or other reasons. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
While performing the functions of this job, the Team Member is
regularly required to do the following:
* Intermittent standing, sitting, walking, bending, stooping,
and neck flexing. * Intermittent pushing, pulling and reaching
above, at and below shoulder height. * Repetitive motion - frequent
keyboarding and mouse usage requiring the fingers to make small
movements and the use of hands and wrists. * Simple grasping by
using fingers and palm on an object. * Manual dexterity. * Carrying
- transporting an object, usually by hand. The ability to carry and
lift files and coin up to 10 pounds.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a
drug-free workplace. Those applicants requiring reasonable
accommodation to the application/interview process should notify
the Human Resources Department at (909) 379-6643.