Retail Sales Associate- Merch
Company: SAN MANUEL INDIAN BINGO & CASINO
Location: Highland
Posted on: May 31, 2021
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Job Description:
The Retail Sales Associate is an outgoing and motivated
individual who thrives in a highly interactive environment and is
truly an ambassador of the art of the industry. The Retail Sales
Associate is responsible for guiding, informing, and catering to
each guest to create memorable, top-tier guest experiences, with
the motivation of driving high performance goals. This role is a
key contributor within a dynamic selling environment where their
selling strength makes them an important part of the success of the
team. The Retail Sales Associate's high visibility requires a
strong sense of professionalism, including the continuous
championing of the goals and priorities of the Tribe in a manner
that reflects and upholds the Tribal Community's vision, mission
and values. Essential Duties & Responsibilities Delights guests with outstanding customer service to the
standards set by San Manuel Casino and the Retail Department, while
maintaining a visible presence and contact with all customers. Provides all guests with an enthusiastic greeting and engages in
friendly conversation, while educating, informing and focusing on
each guest to drive performance results. Demonstrates a pro-active attitude in a consistent effort to
sell, providing solutions that best meet or exceed the guests'
needs by asking open ended questions with the intent of pairing
similar items to enhance guest experience. Performs and accurately records retail transactions including
cash, credit card, Earned Rewards and comps through Point of Sale
System using proper procedures. Maintains a cash drawer and balances drawer at the end of their
shift, maintaining a minimum of variances. Continuously replenishes and restocks merchandise to ensure
store is appropriately supplied at all times. Responsible for day to day tasks including but not limited to;
straightening merchandise, dusting, cleaning shelves, organizing
and consistently upholding merchandise presentations. Responsible for informing guests about Club Serrano benefits and
all upcoming promotions. Education/Experience/Qualifications High School Diploma or GED required. Guest Service experience preferred. Equivalent combination of education and progressive, relevant
and direct experience may be considered in lieu of minimum
educational/experience required indicated above. Excellent verbal and interpersonal skill. Ability to communicate effectively with guests, team members and
management. Must have the ability to meet or exceed sales goals, as well as
excel in customer service standards. Ability to work Point of Sales system with appropriate
training. Ability to multi-task in a fast paced environment. Must be comfortable exchanging names with customers. Certificates/Licenses/Registrations At the discretion of the San Manuel Tribal Gaming Commission you
may be required to obtain and maintain a gaming license. A qualified candidate/employee must have a valid driver's
license with an acceptable driving record as determined by the
company's insurance carrier. San Manuel Band of Mission Indians and San Manuel Casino will
make reasonable accommodations in compliance with the Americans
with Disabilities Act of 1990. As one of the largest private employers in the Inland Empire,
San Manuel deeply cares about the future, growth and well-being of
its employees. Join our team today!
Keywords: SAN MANUEL INDIAN BINGO & CASINO, Highland , Retail Sales Associate- Merch, Other , Highland, California
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