Server Marketing Model

Company: SAN MANUEL INDIAN BINGO & CASINO
Location: Highland
Posted on: May 31, 2021

Job Description:

The Server/Marketing Model is responsible for accurate and efficient food and beverage service to all SMC guests within the Venue. The incumbent also serves as a public relations ambassador within the Venue and other specialty venues throughout the casino. The Server/Marketing Model will serve as a premier entertainer for special casino events and in-house modeling programs.

Essential Duties & Responsibilities

• Responsible for creating the ultimate, memorable guest experience by providing exceptional service to every patron; interacts and entertains in an enthusiastic and engaging manner.
• Acts as an ambassador of the venue; markets all products offered to the targeted customer base.
• Provides timely service in a friendly and courteous manner to all guests within the Venue; greets guests and takes their orders utilizing suggestive/up-selling techniques.
• Maintains knowledge of all drinks, recipes and beer items available, the price of each, and how the drink is garnished.
• Must pass service standards, food, liquor, wine, beer and alcohol awareness and point of sales tests with scores of 90% or better, before working solo shift: then periodic quizzes and tests thereafter.
• Informs patrons of food and beverage specials as well as upcoming and ongoing promotions and events.
• Anticipates guests' needs; responds promptly and acknowledges all patrons.
• Maintains positive guest relations; resolves complaints and ensures guest satisfaction at all times.
• Performs in a public relations capacity within the High Limit Room and in specialty venues throughout the casino; participates in modeling presentations and promotional programs as required.
• Maintains energetic dialogue with all guests while upholding a warm, positive and friendly persona at all times.
• Verifies the legal age of all guests that appear to be under the age of 30.
• Ensures all responsible Alcohol Beverage Control (ABC), state and gaming policies are adhered to while serving alcohol.
• Maintains knowledge and pricing of food menu items, liquor brands, wines, beers and non-alcoholic selections available.
• Monitors and maintains cleanliness, sanitation and organization of assigned work areas.
• Maintains all assigned wardrobe/costumes in accordance with established standards.
• Maintains compliance with responsible vendors and food handling programs.
• Perform other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

• High School Diploma or GED required.
• Must be a minimum 21 years of age.
• A minimum of one (1) year experience in a high volume beverage or nightclub setting required.
• Current or previous model/presenter experience highly preferred; ability to wear designer clothing associated with model industry requirements.
• Candidates must consistently maintain a well groomed appearance, posture and hygiene.
• Must have a warm, inviting and engaging personality and be comfortable in an entertainment setting.
• Must possess excellent customer service and communications skills.
• A strong knowledge of spirits, wines, champagne, and mixed cocktails highly preferred.
• Exemplary customer service skills and demonstrated ability to work efficiently under pressure.
• Ability to prioritize job duties and manage time effectively, and work well with others.
• Must possess intermediate mathematical proficiency.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
• Must possess or obtain and maintain a current Food Handlers Card within 90 days of employment.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Keywords: SAN MANUEL INDIAN BINGO & CASINO, Highland , Server Marketing Model, Other , Highland, California