Vice President, Entertainment & Event Center Operations
Company: SAN MANUEL INDIAN BINGO & CASINO
Posted on: May 3, 2021
Under the direction of the SVP of Property Marketing, the Vice
President of Entertainment and Event Center Operations is
responsible for providing strategic leadership and direction within
those respective areas. This position establishes strategic goals
and oversees the planning, organizing, coordination, and direction
of all activities and personnel engaged in maintaining and
operating the Event Center. In adition, oversees daily operations
and the booking of non-national acts for the Casino venues, and
services promotional events taking place in the Event Center. The
incumbent is a highly motivated and a creative self-starter with
the ability to create and deliver first-class service to enterprise
guests and internal colleagues. The Vice President of Entertainment
and Event Center Operations is experienced in leading complex,
customer-focused operations, and possesses the ability to lead a
team, work collectively with other departments, as well as the
desire to be "Best in Class" in all areas of oversight. Success in
this position requires the ability to maximize revenues and profits
for the entire property.
Essential Duties & Responsibilities
Oversees all aspects of daily Event Center operations, including
bookings, planning, development and implementation of programs.
Executes specific plans and programs for Event Center and Casino,
and maintains high standards for guest services, training and
development, quality assurance, energy efficiency, safety/emergency
procedures, crowd control, box office management, crisis management
procedures, and other areas as required.
Partners with Department of Public Safety, Food and Beverage,
Facilities, Environmental Services, Property Marketing, Player
Development, VIP Services, Guest Services, Gaming Commission, Table
Games and Slots and Shared Services Marketing departments to ensure
seamless experiences for guests.
- Manages relationships and negotiates contracts with partners,
vendors and suppliers including talent agencies, production
vendors, sound and video suppliers, dcor and prop manufacturers and
entertainment acts including DJ's, specialty bands, and headliner
musicians & celebrity entertainers (non-Event Center), etc. for
Partners with San Manuel Shared Services Entertainment team to
book headliner entertainment.
Develops annual business strategy and plan, including directing
the creation and management of the event calendar, activity
schedules, and service objectives. Responsible for planning,
development, administration, and execution of all financials,
including preliminary budget, operating revenue, expense budgets,
etc. Monitors fiscal budget, KPI's yield management of Department
inventory, operations of assigned areas and marketing strategies to
produce both short-term and long-term profitability. Monitors all
departmental expenses and is prepared to justify expenditures in
monthly variance meetings. Prepares annual Department budget.
Responsible for Ticketing and Box Office operations and works in
conjunction with Casino property marketing departments and
Creates and supports state of the art venue in every way;
ensuring all building assets are maintained, and recommending
capital budget for short and long-term repairs and improvements to
facility. Maintains complete knowledge of, and ensures all laws,
codes, ordinance, policies, procedures, Risk Management, safety
precautions, rules/regulations, and emergency procedures are
Mentors department leadership, serves as an expert resource, and
establishes parameters that empower and develop management with
authority to accomplish duties of their assigned positions.
Prepares Department leadership for succession through development
of key identified areas. Involved in interviewing and hiring of
team members; coaching and training; planning, assigning, reviewing
and directing work; evaluating and appraising performance;
rewarding and disciplining team members; addressing team member
complaints/concerns and resolving problems promptly.
Responds accordingly to all escalated guest requests, problems,
complaints and/or accidents promptly and in a courteous manner.
Follows-up on outstanding issues to ensure guest satisfaction.
Communicates in a clear, concise, and timely manner.
- Performs other duties as assigned to support efficient
operation of Department.
Carries out supervisory responsibilities in accordance with the
enterprise's policies and applicable laws. Responsibilities include
interviewing, hiring and training employees; planning, assigning
reviewing and directing work; evaluating and appraising
performance; rewarding and disciplining employees; addressing
complaints and resolving problems.
Bachelor's Degree from a four year accredited college or
university with major course work in business or public
administration or related field, or equivalent combination of
education and experience; advanced degrees are a beneficial.
Minimum of twelve (12) years of in-depth senior-level arena or
event center management with proven ability to create live show
production under pressure; preference for high-volume casino,
resort or entertainment environment preferred.
Minimum of ten (10) years in a supervisory role, directing and
Proven ability to manage external vendors efficiently and
Previous experience with a wide variety of modern production
equipment and structures, including fabrication, and digital/new
technologies including video and signage.
Previous experience with lighting and audio-visual equipment
used for headline entertainment preferred.
Must have significant experience in contract negotiations, live
entertainment booking, event promoting and live entertainment
Must possess keen leadership abilities, as well as
organizational and strategic agility.
Must be able to perform effectively under significant pressure
typically associated with meeting the demands and timelines of the
casino and entertainment industry.
Ability to prioritize and manage multiple tasks/projects to
support multiple high-level executive positions and multiple
marketing/entertainment verticals under his/her purview.
Analytical in his or her approach to problem solving with an
emphasis on managing within a team environment focused on
Must be comfortable preparing and conducting formal
presentations to executives, stakeholders and team members.
Extensive experience in using complex analytical support to make
decisions is essential.
Must be able to provide first-class service that consistently
exceeds guest, executive and employee expectations.
High level of proficiency using Microsoft Word, Excel,
PowerPoint and Outlook is required.
- Equivalent combination of education and progressive, relevant
and direct experience may be considered in lieu of minimum
educational/experience requirements indicated above.
San Manuel Band of Mission Indians and San Manuel Casino will
make reasonable accommodations in compliance with applicable
As one of the largest private employers in the Inland Empire,
San Manuel deeply cares about the future, growth and well-being of
its employees. Join our team today!
Keywords: SAN MANUEL INDIAN BINGO & CASINO, Highland , Vice President, Entertainment & Event Center Operations, Other , Highland, California
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