Slot Technician II
Company: SAN MANUEL INDIAN BINGO & CASINO
Posted on: May 3, 2021
Under the direction of the Slot Technical Supervisor, the Slot
Technician II is responsible for providing quality service to
guests in the slot area, responding to technical service calls, and
helping keep the gaming floor clean and organized. The Slot
Technician II is responsible for trouble shooting machines and
performing general maintenance tasks and repairs, including
electronic and mechanical component repair, in addition to
responding to floor calls while on shift. The Slot Technician II
may also be assigned to a specialized team such as; Chairs,
Inventory, Preventative Maintenance and Projects, as needed. This
position is also responsible for training new and current team
members as designated.
Essential Duties & Responsibilities
Provides quality service and responds to calls in a timely and
respectful manner to all guests while maintaining professionalism
at all times. Answers customer questions regarding different games
offered and instructs customer on proper play of games. Assists in
the identification and reporting of incidents of loitering,
panhandling and unlawful activity. Maintains assigned work area
(assigned sections) by actively roaming, listens and responds to
radio requests, picking up and throwing away trash, pushing in
chairs and looking for machine errors whether slots are vacant or
Verifies machine claims and required information to determine
outcome of claim; notifies supervisor when necessary. Assists Slot
Technician I and Slot Attendants with escalated repair needs.
Troubleshoots, replaces, or repairs components (such as touch
screens, bill acceptors, buttons, player tracking displays, card
readers, etc.). Collaborates with Slot Technician III to ensure
accurate tracking of games needing more advanced repairs.
Gains and maintains detailed knowledge of games offered at
Casino. Assists in ensuring rules of play are followed. Complies
with procedures in the Slot Technician Handbook. Completes
Department and enterprise-related documentation as needed.
Follows Technician rotation and all of the duties therein in an
orderly, timely manner. Maintains service presence in assigned
section(s) to meet established service standards. Conducts
emergency drops (e-drops) on machines in a timely manner when
Conducts thorough training of new Slot Technician I and Slot
Attendant team members. Reports any challenges or successes to
management. Keeps current on new repair techniques and product to
aid in training efforts.
- Performs other duties as assigned to support the efficient
operation of the department.
High School Diploma or GED required.
Certification in Electronics or Networking preferred.
Minimum one (1) year experience as Slot Attendant preferred.
Understands basics of machine parts, harnessing, and cabinets of
machines in use at casino.
Must have completed all basic training and have proficiency in
Slot Technician I level skills and knowledge.
Must be able to pass periodic technical examinations to
determine abilities/skill levels.
Proficiency in Microsoft Word.
Must be able to speak and write in English for required
- Must possess the physical capabilities to be able to carry
machine keys, a radio, and notebook on shift.
- At the discretion of the San Manuel Tribal Gaming Commission
you may be required to obtain and maintain a gaming license.
San Manuel Band of Mission Indians and San Manuel Casino will
make reasonable accommodations in compliance with the Americans
with Disabilities Act of 1990.
As one of the largest private employers in the Inland Empire,
San Manuel deeply cares about the future, growth and well-being of
its employees. Join our team today!
Keywords: SAN MANUEL INDIAN BINGO & CASINO, Highland , Slot Technician II, Other , Highland, California
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