Slot Technician II

Company: SAN MANUEL INDIAN BINGO & CASINO
Location: Highland
Posted on: May 3, 2021

Job Description:

Under the direction of the Slot Technical Supervisor, the Slot Technician II is responsible for providing quality service to guests in the slot area, responding to technical service calls, and helping keep the gaming floor clean and organized. The Slot Technician II is responsible for trouble shooting machines and performing general maintenance tasks and repairs, including electronic and mechanical component repair, in addition to responding to floor calls while on shift. The Slot Technician II may also be assigned to a specialized team such as; Chairs, Inventory, Preventative Maintenance and Projects, as needed. This position is also responsible for training new and current team members as designated.

Essential Duties & Responsibilities

1. Provides quality service and responds to calls in a timely and respectful manner to all guests while maintaining professionalism at all times. Answers customer questions regarding different games offered and instructs customer on proper play of games. Assists in the identification and reporting of incidents of loitering, panhandling and unlawful activity. Maintains assigned work area (assigned sections) by actively roaming, listens and responds to radio requests, picking up and throwing away trash, pushing in chairs and looking for machine errors whether slots are vacant or being played.

2. Verifies machine claims and required information to determine outcome of claim; notifies supervisor when necessary. Assists Slot Technician I and Slot Attendants with escalated repair needs.

3. Troubleshoots, replaces, or repairs components (such as touch screens, bill acceptors, buttons, player tracking displays, card readers, etc.). Collaborates with Slot Technician III to ensure accurate tracking of games needing more advanced repairs.

4. Gains and maintains detailed knowledge of games offered at Casino. Assists in ensuring rules of play are followed. Complies with procedures in the Slot Technician Handbook. Completes Department and enterprise-related documentation as needed.

5. Follows Technician rotation and all of the duties therein in an orderly, timely manner. Maintains service presence in assigned section(s) to meet established service standards. Conducts emergency drops (e-drops) on machines in a timely manner when needed.

6. Conducts thorough training of new Slot Technician I and Slot Attendant team members. Reports any challenges or successes to management. Keeps current on new repair techniques and product to aid in training efforts.

7. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

• High School Diploma or GED required.

• Certification in Electronics or Networking preferred.

• Minimum one (1) year experience as Slot Attendant preferred.

• Understands basics of machine parts, harnessing, and cabinets of machines in use at casino.

• Must have completed all basic training and have proficiency in Slot Technician I level skills and knowledge.

• Must be able to pass periodic technical examinations to determine abilities/skill levels.

• Proficiency in Microsoft Word.

• Must be able to speak and write in English for required communication.

• Must possess the physical capabilities to be able to carry machine keys, a radio, and notebook on shift.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Keywords: SAN MANUEL INDIAN BINGO & CASINO, Highland , Slot Technician II, Other , Highland, California