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Food Beverage Manager

Company: San Manuel
Location: Highland
Posted on: May 3, 2021

Job Description:

Under the direction of the Director of Food & Beverage Operations, the Training Manager of Food & Beverage is responsible for planning, organizing and directing all training activities for the Department, including required training and specialized training as specific to the Department and its respective venues. The Training Manager is responsible for developing training programs aimed to strengthen team members and managements existing skills, and to teach new skills to elevate performance and support professional growth. The Food & Beverage Training Manager is also responsible for assessing, designing, developing, implementing, and evaluating team member training programs, while championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Communitys vision, mission and values.

Essential Duties & Responsibilities

1. Serves as the F&B Service Ambassador for all job titles and provides all Guest Service Training to F&B team members. Creates and implements a formalized learning and training curriculum to increase efficiency, effectiveness, and productivity with an emphasis on exceptional customer service to include facilitation of learning via classes, workshops, hands-on coaching, mentoring, and coordination of peer training, including respective administrative duties, (to ensure course attendance). Maintains an ongoing development of general training instructions, checklists, and visual aids. Maintains and updates individual and departmental training records and files. Develops updates and maintains individual and departmental electronic training records and files as it relates to training attendance. Maintains all Food Handler Card notifications and renewal dates, ensuring that both are kept current for all Food & Beverage team members.

2. Plans, staffs, organizes, directs and controls all training for the department, to include safety & loss prevention, and chemical safety/hazards- pictograms. Helps ensure policy and procedure compliance with continuous training for all Food & Beverage Department team members. Conducts new team member orientation for all new Food & Beverage Department employee hires. This includes classroom training as well as following-up on a regularly planned schedule to answer team member questions and verify their job proficiency; this includes testing employees (which could lead to further training or retraining of existing personnel).

3. Communicates regularly via written and verbal methods, with Food & Beverage management for updates on current and pending projects; this includes weekly written report documentation. Occasionally, may be called upon to take on a supervisory role of an F&B venue as required. Other special assignments may be allocated.

4. Maintains cutting-edge skills by attending seminars and training sessions with regard to new training ideas or philosophies, changes in the Food & Beverage Department or company policy and procedures, and/or changes in the food & beverage/hospitality industry. Collaborates with Human Resources to ensure all training databases are maintained.

5. Performs other duties as assigned to support the efficient operation of the department.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the enterprises policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education/Experience/Qualifications

  • High School Diploma or GED required.
  • Bachelors or Associates degree preferred.
  • Minimum five (5) years training experience required.
  • Minimum two (2) years supervisory experience required.
  • Minimum four (4) years food service industry experience preferred.
  • Intermediate proficiency in Microsoft Office required. (Word, Excel, Access and PowerPoint).
  • Must possess an understanding of food & beverage operations and its relation to the organization as a whole.
  • Must be able to deal effectively with customers in a courteous and professional manner commanding positive results.
  • Must be able to clearly communicate both verbally and in writing in English; bi-lingual preferred.
  • Must possess excellent leadership and mentoring skills.
  • Must be self-motivated and confident.
  • Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
  • A qualified candidate/employee must have and maintain a valid drivers license with an acceptable driving record as determined by the enterprises insurance carrier.
  • Must obtain and maintain a current Trainer Level, Serv Safe Certification.
  • Must obtain and maintain a current TIPS Trainer Certification.
  • Will be the F&B Compliance Officer for all company mandatory training.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Keywords: San Manuel, Highland , Food Beverage Manager, Other , Highland, California

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