Manager of Compliance and Quality Assurance, Food & Beverage
Company: SAN MANUEL INDIAN BINGO & CASINO
Posted on: May 3, 2021
Under the direction of the Senior Manager of Compliance &
Quality Assurance, the Manager of Compliance and Quality Assurance
(QA) for Food & Beverage is responsible for coordinating all
internal and external audit reviews, reviewing all applicable
regulatory policies and practices, and managing all Point of Sales
(POS) projects. The Compliance and QA Manager is critical to
managing risk and compliance procedures, and assesses the risks
associated with Food and Beverage programs, products, and services.
This position is a subject matter expert on all Department Point of
Sales Systems, and provides upper management with feedback and
recommendations for best practices and efficiencies.
Essential Duties & Responsibilities
Ensures work performed by team members meets regulatory
requirements, industry standards, practices or expectations set by
leadership relative to evaluating program quality and
effectiveness, as well as identifying areas for improvement and
forecasting future program needs. This requires tracking compliance
for all relevant laws and regulations applicable to Food and
Beverage, as well as monitoring changes in law or regulations that
require updates to policies and procedures. Responsible for
planning, measuring and analyzing data, monitoring trends, and
evaluating process and service quality and discovered service
Maintains POS programming through reviewing POS requests,
tracking new items, and increasing efficiency where possible. This
includes identifying and archiving arbitrary or old POS items and
using consistency when programming in POS.
Coordinates with IT to manage all POS upgrades, installations,
and maintenance of hardware, software, and related IT equipment
while ensuring optimal POS performance, with minimal downtime.
Assists in transactions involving compliance issues related to
Food and Beverage Department, as well as investigation and
evaluation of special situations.
Leads and, as necessary, conducts annual reviews of policies,
procedures and operation to determine impact and effectiveness of
internal controls. Provides recommendations for enhancements and
evaluates proposed program changes. Leads in role of F&B
Compliance Officer for all enterprise mandatory trainings.
Collaborates with stakeholders to resolve any issues related to
administration and operational aspects of food preparation, safety,
- Performs other duties as assigned to support efficient
operation of the Department.
Carries out supervisory responsibilities in accordance with the
enterprise's policies and applicable laws. Responsibilities include
interviewing, hiring and training employees; planning, assigning
reviewing and directing work; evaluating and appraising
performance; rewarding and disciplining employees; addressing
complaints and resolving problems.
- High School Diploma or GED required.
- Bachelor's or Associate's degree preferred.
- Minimum two (2) years of supervisory experience required.
- Minimum two (2) years training experience required.
- Minimum four (4) years food service industry experience
- Intermediate proficiency in Microsoft Office required. (Word,
Excel, Access and PowerPoint).
- Must possess an understanding of food & beverage operations and
its relation to the organization as a whole.
- Must be able to deal effectively with customers in a courteous
and professional manner commanding positive results.
- Must be able to clearly communicate both verbally and in
writing in English; bi-lingual preferred.
- Must possess excellent leadership and mentoring skills.
- Must be self-motivated and confident.
- At the discretion of the San Manuel Tribal Gaming Commission
you may be required to obtain and maintain a gaming license.
- A qualified candidate/employee must have and maintain a valid
driver's license with an acceptable driving record as determined by
the enterprise's insurance carrier.
- Must obtain and maintain a current Trainer Level, Serv Safe
- Must obtain and maintain a current TIPS Trainer
San Manuel Band of Mission Indians and San Manuel Casino will
make reasonable accommodations in compliance with the Americans
with Disabilities Act of 1990.
As one of the largest private employers in the Inland Empire,
San Manuel deeply cares about the future, growth and well-being of
its employees. Join our team today!
Keywords: SAN MANUEL INDIAN BINGO & CASINO, Highland , Manager of Compliance and Quality Assurance, Food & Beverage, Other , Highland, California
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