Founded in 1986, the San Manuel Casino (SMC) has built a strong
reputation as a premier gaming establishment attracting patrons
from the greater Los Angeles area; as well as, many other regions
of Southern California. Our extensive Facilities and EVS Department
plays an integral role in the successful operations of all venues
and departments in consistently providing a clean and hassle-free
The Vice President, Facilities and Environmental Services (EVS)
is responsible for ensuring the facilities and EVS operations are
providing a consistent, high level of service based on established
enterprise standards and guest expectations. This critical role
provides strategic and operational leadership for all activities
involved in planning, developing, operating, and maintaining the
enterprise building and grounds. This position develops strategic
Facilities and EVS goals and transforms them into tactical plans as
well as provides leadership to ensure goals are attained.
The Vice President, Facilities and EVS improves operational
performance, increases productivity, upholds the image of San
Manuel, and provides a safe and efficient working environment which
is essential to the overall performance of the enterprise, as well
as maintaining a high performance culture, efficiencies, and a
world class level of service and presentation.
Essential Duties & Responsibilities
• Provide strategic insight, direction and oversight to
Facilities and EVS operations to improve and/or enhance the overall
• Lead, direct, and administer all Facilities and EVS operations
to ensure continued growth and profitability including, but not
limited to, budgeting and forecasting, purchasing and inventory
control, department management, policy implementation and
enforcement of procedure and operation standards; overseeing lost
• Develop and implement a business plan with guidelines and
procedures that will support San Manuel initiatives and enhance
Facilities and EVS quality and service, associated costs, employee
development, retention strategies, and employee productivity
• Consistently monitor Facilities and EVS operations for maximum
efficiency and team development while maintaining excellence in
guest service as well as proposing innovative solutions for
continual improvement for both operations and employee engagement.
Also ensures effective processes, positions, and performance
management systems are in place
• Set the standard for hiring competencies and establish
criteria to select, hire, train, develop, organize, and motivate a
highly qualified and effective Facilities and EVS team, capable of
providing optimum support to the SMC organization and identify
• Directs the budget management and forecasting for the
department and ensures accuracy, maximization, efficiency, and
alignment with San Manuel goals.
• Develop and oversee comprehensive vendor contracts, which
provide a quality product and service at a fair price and oversees
negotiation procedures in compliance with SMC’s policies and
procedures while fostering an open line of communication to
• Works closely with Human Resources Business Partners to
resolve employee conflicts, issue disciplinary action and
documentation, mediate due process meetings, and administers all
aspects of the collective bargaining agreement.
• Maintain knowledge of new and evolving technology in
Facilities, Maintenance, and EVS fields to ensure the department is
maximizing efficiencies and utilizing the proper tools.
• Creates a compliance and team support culture within the
organization and fosters an environment where employees feel
empowered to report potential violations and/or misconduct.
Dedicates appropriate staff and equipment to ensure passing health
inspections conducted by outside sources in all areas.
• Ensure that all standards of cleanliness and maintenance are
consistently met throughout SMC. Also ensures proper usage of
chemicals and cleaning supplies by monitoring usage, providing
complete training for team members and ensuring proper labeling of
hazardous supplies in accordance with federal, state, local, and
• Corrects and communicates any safety violation located on San
Manuel grounds in a timely manner and ensures that all OSHA
guidelines are consistently met and followed in addition to
establishing health and safety policies and procedures for
• Perform other duties as assigned to support the efficient
operation of the department.
Directs and supervises management, individual contributors, and
line employees. Carries out supervisory responsibilities in
accordance with San Manuel’s policies and applicable laws.
Responsibilities include interviewing, hiring and training
employees; planning, assigning reviewing and directing work;
evaluating and appraising performance; rewarding and disciplining
employees; addressing complaints and resolving problems.
• Bachelor’s Degree in Hotel/Facilities Management, Business
Administration or related field required. Master’s degree
• Minimum twelve (12) years’ experience in the casino,
restaurant, and/or hotel industry required.
• Minimum eight (8) years’ progressive supervisory and
managerial experience, directing, leading, and coaching others to
exceed standards required.
• Equivalent combination of education and progressive, relevant
and direct experience may be considered in lieu of minimum
• Ability to prepare, understand, present, and analyze business
• Advanced proficiency in budgeting, Profit & Loss, and business
• Intermediate proficiency in Microsoft Outlook, Word, Excel,
• Proven managerial problem-solving and critical thinking
• Ability to exercise independent judgment.
• Ability to identify and prioritize issues, delegating as
appropriate, to drive measurable results.
• Must possess demonstrated leadership ability; as well as,
organizational and strategic agility.
• Demonstrated ability for people development and employee
engagement by mentoring, motivating, coaching, consistently
providing feedback, and holding team members accountable.
• At the discretion of the San Manuel Tribal Gaming Commission
you may be required to obtain and maintain a gaming license.
Physical Requirements/ Working Conditions – Environment
The physical demands and working environment described here are
representative of those that an employee encounters and must be met
by an employee to successfully perform the essential functions of
• Primary work environment is in a climate-controlled gaming
• Work requires travel to attend meetings, trade shows, and
• Incumbents may be required to work evening, weekend and
• Must be able to work in a fast paced and high demand
• Strength enough to exert up to 10 pounds of force occasionally
and/or a negligible amount of force frequently or constantly to
lift, carry, push, pull, or otherwise move objects and/or move up
to 40 pounds occasionally
• Sedentary work; involves sitting most of the time. Constantly
operate a computer and other office productivity machinery,
including but not limited to calculator, copy machine, and computer
• Physical activities that apply to the essential functions of
the position are: balancing, stooping, kneeling, crouching,
reaching, pushing, pulling, lifting, grasping, talking, hearing,
• Hearing enough to hear conversational levels in person and
over the telephone
• Speech enough make oneself heard and understood in person, in
front of groups, in meetings, and over the telephone
• Visual acuity that best describes the requirements of the
position: The worker is required to have close visual acuity to
perform an activity such as preparing, analyzing data, and figures;
transcribing; viewing a computer terminal; expansive reading;
visual inspection of employees, visitors, or facility
• Mobility enough to safely move in an office environment such
as walk, stoop, bend, kneel; as well as, enter, exit, and operate a
motor vehicle in the course of travel to promotional events,
meetings, conferences, trade shows and San Manuel Casino
• Endurance enough to sit, walk, and stand for extended periods
in order to maintain efficiency throughout the entire work shift
and during extended work hours
• The employee may be exposed to fumes or airborne particles
including secondhand smoke