Senior Manager, Omnichannel Operations

Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025

Job Description:

A company is looking for a Senior Manager, Omnichannel Operations Lead.
Key Responsibilities:

Own and evolve the capability roadmap for patient/prospect engagement within Salesforce Marketing Cloud (SFMC)
Translate journey and use case requirements into actionable platform and data needs in collaboration with IT and execution partners
Lead triage and troubleshooting for platform and campaign issues, ensuring seamless integration and operation of direct-to-consumer capabilities

Required Qualifications:

Doctorate degree and 2 years of relevant experience, or Master's degree and 4 years, or Bachelor's degree and 6 years, or Associate's degree and 10 years, or High School Diploma/GED and 12 years of relevant experience
5+ years of experience in digital marketing operations or omnichannel campaign enablement
Deep expertise in Salesforce Marketing Cloud (SFMC) and its components
Strong understanding of data architecture and privacy compliance frameworks
Proven experience leading cross-functional teams in a regulated industry

Keywords: VirtualVocations, Highland , Senior Manager, Omnichannel Operations, Executive , Vista, California