Operations Specialist
Company: Robert Half
Location: Rowland Heights
Posted on: February 18, 2026
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Job Description:
Job Description Job Description We are looking for an
experienced Operations Specialist to join our team in City of
Industry, California. This contract-to-permanent position is ideal
for a motivated, detail-oriented candidate with a strong background
in import operations and customer service. The role requires a
proactive individual who can manage complex shipments, collaborate
with cross-functional teams, and ensure exceptional service
delivery. Responsibilities: • Monitor and process customer orders
for both international and domestic shipments, ensuring timely
delivery and cost efficiency. • Provide detailed shipment updates
and status reports to customers, agents, and overseas branch
offices. • Handle a high volume of shipments, optimizing processes
to improve operational efficiency. • Collaborate with the
Operations Team and Operations Manager to support key functions and
resolve issues. • Address and resolve customer complaints or
problems promptly and effectively. • Negotiate with suppliers,
vendors, agents, and customers to maintain strong business
relationships. • Offer guidance and leadership to the Operations
Team, sharing expertise to foster growth and teamwork. •
Demonstrate a positive and collaborative attitude while
contributing to team success.• Minimum of 1 year of experience in
import operations or customer service. • Proven ability to manage
high volumes of shipments efficiently. • Strong problem-solving
skills with the ability to resolve issues quickly and effectively.
• Excellent communication skills for liaising with customers,
agents, and vendors. • Team-oriented mindset with a commitment to
collaboration and shared success. • Ability to develop and maintain
positive relationships with stakeholders. • Detail-oriented
approach to ensure accurate and timely processing of shipments.
Keywords: Robert Half, Highland , Operations Specialist, Customer Service & Call Center , Rowland Heights, California
