Automotive Service Dispatcher
Company: Toyota of San Bernardino
Location: San Bernardino
Posted on: April 26, 2024
Job Description:
Our dealership is hiring an experienced Automotive Service
Dispatcher to join our team! This is the perfect opportunity to
take your automotive career to the next level. Apply today and find
out all our dealership has to offer!In this position you would be
responsible for the planning, organizing, leading and controling
the flow of service work through the service department in a
professional, timely manner while ensuring quality repairs at a
fair cost to the customer. When you join our team, you'll have
access to a total compensation package, which includes great career
growth, a friendly work environment, and outstanding
benefits....and more:
- Competitive Wages
- Paid Time Off for Volunteer Time
- Paid Vacation, Sick and Holidays
- Paid Basic Life Insurance
- 401K
- Health, Dental, Vision Insurance
- Other Supplemental Insurance options such as:
- Additional access to Term Life Insurance Policy
- Short Term and Long-Term Disability
- Health care, dependent care, and family reimbursement
accounts
- Pet Insurance Essential Duties, but not limited to:
- Implements and maintains an effective dispatch system.
- Schedules shop work to facilitate maximum productivity in
accordance with dealership policy and the technician skill level
required.
- Prioritizes and controls all comebacks to ensure proper and
prompt attention.
- Ensures proper repair order documentation, i.e., complaint,
cause and correction noted on every repair order with punch time
for each operation.
- Reviews job status frequently, logging status and reporting any
change in time or cost estimates to the appropriate service advisor
and/or customer.
- Maintains timely and professional contact with service
customers.
- Maintains an organized and up-to-date repair log.
- Prepares estimates when required.
- Reviews hard copies of repair orders turned in by technicians
to ensure that assigned work has been performed and the repair
order has been completed properly.
- Opens and closes repair orders.
- Checks customer credit status.
- Ensures that technicians follow warranty material disposition
procedures.
- Communicates job status with the next shift supervisor.
- Schedules maintenance for service department vehicles and
equipment.
- Prepares a list of needed service department equipment,
supplies and required repairs, and reviews with the service manager
as needed.
- Coordinates parts requirements with the parts department;
contacts special-order parts customers immediately upon receipt of
parts orders to schedule appointment.
- Advises parts manager and service manager of repetitive
shortage so that corrective action can be taken.
- Maintains high customer satisfaction ratings.
- Understands, keeps abreast of and complies with federal, state
and local regulations, such as hazardous waste disposal, OSHA
Right-to-Know etc.
- Assists with safety, housekeeping and OSHA Right-to-Know
policies and procedures throughout the service
department.Qualifications:
- High school diploma or the equivalent
- Minimum of 1 year of working experience within a car dealership
service area
- Minimum of 1 year of experience a a dispatcher (preferred)
- All applicants must be authorized to work in the USA
- Ability to demonstrate the ability to pass pre-employment
testing including background checks, MVR, drug test, and valid
driver's license
- Must have a valid drivers license and be eligible for coverage
under shop insurance policy (Not an excluded driver)
- Bilingual, (Preferred but not necessary)
- Valid driver's licensePIcade208a0952-31181-34328431
Keywords: Toyota of San Bernardino, Highland , Automotive Service Dispatcher, Professions , San Bernardino, California
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