Case Resolution Specialist, ELR
Company: University of Southern California
Location: Los Angeles
Posted on: April 24, 2024
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Job Description:
Case Resolution Specialist, ELRApply
(https://usc.wd5.myworkdayjobs.com/ExternalUSCCareers/job/Los-Angeles-CA---University-Park-Campus/Case-Resolution-Specialist_REQ20141361/apply)
Human Resources Los Angeles, California
TheCase Resolution Specialist, Employee & Labor Relations
(ELR)provides impartial consultation, conflict resolution, and
problem solving in response to workplace complaints from various
campus stakeholders. Conducts inquiries, analysis, and case
resolution, and assists in the development and maintenance of
relevant policies, procedures, and guidelines. Responsible for
maintaining accurate, up-to-date records and documentation. Stays
current with modern case resolution methods and best practices to
proactively resolve workplace concerns.
Minimum Qualifications
The candidate for the position ofCase Resolution Specialist,
ELRmust meet the following qualifications:
Bachelor's degree from an accredited institution in a related
field, or c ombined experience/education as substitute for minimum
education.
Five years' experience. Four or more years of relevant work
experience resolving workplace disputes, engaging in conflict
resolution in a large, multi-faceted organization, conducting
workplace investigations, and/or any equivalent combination of
education and experience.
Ability to gather, organize, and synthesize information, conduct
analysis, document progress, and make effective recommendations for
complex and sensitive issues.
Ability to adhere and enforce complaint procedures and fundamental
components of fair process standards.
Knowledge of best practices used to investigate and resolve
employee concerns or grievances, including best practices as they
relate to reducing bias during resolution processes.
Proven skill, sensitivity and experience interacting with diverse
groups of constituents (e.g., regarding age, race, gender
identity/expression, ability, socioeconomic background) in a
culturally sensitive manner.
Excellent written and oral communication skills, able to interact
with varied audiences and levels of leadership to inspire further
action.
Demonstrated experience with complex workplace investigations and
writing comprehensive investigative reports.
Ability to present complex issues in a clear and concise
manner.
Excellent customer service skills.
Preferred Qualifications
The ideal candidate for the position ofCase Resolution Specialist,
ELRhas the following qualifications:
Master's degree in human resources, psychology, communications,
law, industrial relations or another related field, or Juris
Doctorate degree.
Experience with case management software/databases.
Knowledge and/or understanding of numerous relevant cultural issues
(e.g., immigration, socioeconomic, LGBTQIA+).
Multilingual communication skills, fluent in Spanish and/or other
languages beyond English.
Experience in, and awareness of, the sensitivity required when
interacting with diverse communities on trauma-related topics.
Certification in workplace investigations or similar subject
matters.
Conflict resolution, alternative dispute resolution, or conflict
management skills.
Excellent presentation, data visualization, and facilitation skills
with an emphasis on education/training for varied
constituencies.
Job Responsibilities
The candidate for the position ofCase Resolution Specialist,
ELRwill be responsible for:
Developing and communicating results, corrective actions, and
recommendations for appropriate resolutions to an array of complex
workplace issues using a variety of tools (e.g., facilitated
dialogue, shuttle diplomacy, other alternative dispute resolution
methods). Drafts, implements, and monitors informal resolution
agreements.
Conducting impartial, confidential, trauma-informed interviews and
fact-gathering meetings to investigate workplace complaints and
inquiries. Interviews employees, collects appropriate
documentation, reviews information from a variety of sources, and
provides support as the case is facilitated to resolution. Ensures
a well-documented, prompt, and equitable process for all
parties.
Documenting and maintaining employee relations and workplace
concerns and individual case updates in a case management system in
a timely manner. Ensures all employee and labor relations and
workplace concerns are addressed.
Providing outreach and training on matters related to resolving
workplace concerns according to university policies, procedures,
and processes to various audiences. May work in collaboration with
other unit members to perform projects and conduct background
research to assist with cases, training, and development of
outreach and other programming materials.
Assisting with writing and maintaining employee policies and
procedures, ensuring compliance with university policies and
procedures. Works to foster and maintain effective, collegial
relationships with internal/external stakeholders in support of
university goals and values. Stays current with modern case
resolution methods and best practices to proactively resolve
workplace concerns. Promotes an environment that fosters inclusive
relationships and creates unbiased opportunities for contributions
through ideas, words, and actions that uphold principles of the USC
Code of Ethics.
Performing other related responsibilities as requested and when
necessary. The university reserves the right to add or change
duties at any time.
Please submit the following with your application:
Resume
Writing Sample such as a deidentified closure notice from past or
response to current prompt.
Sample should be 1-2 pages, no more than 1200 words, 12 pt font;
can be fictitious.
The annual base salary range for this position is $98,047.19 -
$106,624.00. When extending an offer of employment, the University
of Southern California considers factors such as (but not limited
to) the scope and responsibilities of the position, the candidate's
work experience, education/training, key skills, internal peer
equity, federal, state, and local laws, contractual stipulations,
grant funding, as well as external market and organizational
considerations.
The University of Southern California is an Equal Opportunity
Employer
Minimum Education: Bachelor's degree Minimum Experience: 5 years 4
years of relevant work experience resolving workplace disputes,
engaging in conflict resolution in a large, multi-faceted
organization, conducting workplace investigations, and/or any
equivalent combination of education and experience. Minimum Skills:
Bachelor's Degree from an accredited institution in a related
field. Ability to gather, organize, and synthesize information,
conduct analysis, document progress, and make recommendations for
complex and sensitive issues. Ability to adhere and enforce
complaint procedures and fundamental components of fair process
standards. Knowledge of best practices used to investigate and
resolve employee concerns or grievances including best practices as
they relate to reducing bias during grievance resolution processes.
Proven skill, sensitivity and experience interacting with
constituents who are diverse in characteristics such as age,
education level, race, gender identity and expression, ability, and
socioeconomic backgrounds in a culturally sensitive manner.
Demonstrated written and oral communication skills; skill-building
rapport in an open, friendly, and accepting way. Ability to present
complex issues in a clear, concise, and visually appealing manner.
Ability to communicate in writing and verbally for variety of
audiences and levels of leadership to inspire further action.
Excellent customer service skills.
REQ20141361 Posted Date: 02/20/2024
Keywords: University of Southern California, Highland , Case Resolution Specialist, ELR, Other , Los Angeles, California
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